Terms & Conditions

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General

• No exchange, no refund, and no cancellation once order has been made.
• Please note that color of actual product may vary slightly due to different screen displays and photographic lighting conditions.

Custom Resin Products

• All crystal-based resin trays / photo frame will include 24k Gold Flakes by default. Please mention in remarks if you do not want to add gold flakes.
• Please allow an estimated lead time of at least 1 to 2 weeks (excluding delivery duration) for all custom resin product orders. Actual duration will be advised upon order confirmation.
• For urgent orders, please contact us via IG / WhatsApp. We do accept urgent orders on a case by case basis (surcharge may be applicable).
• Despite our best efforts in ensuring we deliver top-quality products, please note that there may still be slight imperfections / inclusions as the resin products are all handmade and natural crystals are being used. However, please be rest assured that we will put in our best 101% effort to make each and every order with extra care, love, and effort.
• Actual design of custom products may vary from product photos as the items are all handmade and natural crystals are being used, we are unable to replicate exact same pieces - every item is uniquely made.
• It is normal for some crystals to be protruding out from the bottom of the tray as some crystal chips are bigger than the others. In some cases, it may cause slight imbalance of the tray if you try to press down on one corner. We will try our best to make it as balanced and leveled as possible. However, please be rest assured that it will not hinder the usage of the tray and you can use it as per normal. (The crystals are hard enough to withstand weight.)

Crystals

• All crystals will be cleansed with either Palo Santo / Singing Bowl before delivery.
• Do note that there might be natural inclusions / imperfections on naturally formed crystals and due to the nature of crystal extraction, there might be human-induced nicks / chips as well. Hence, we try our best to handpick crystals of good quality.
• Any imperfections will be pointed out from our best knowledge should there be any.

Payment

• All prices are listed in SGD.
• Please make payment within 24 hours from time of invoice.
• Full payment is required to be made for your order to be processed.
• Payment Methods Accepted: 
  • PayNow
  • PayLah!
  • Google Pay
  • Credit Card via Paypal (transaction fees applicable)

Packing & Delivery

• We provide 1 complimentary gift box per order. Should you require additional gift boxes, please add on here.
  
• All non-custom orders will be dispatched within 1 - 3 working days.
• For custom-made orders, an estimated timeline will be advised upon order confirmation.
• We offer the following delivery method(s):
  • Registered Mail ($2.80)
    Delivered within 1 - 3 working days after dispatch.
• Free delivery is provided for orders above $60.
• We only deliver within Singapore currently.

Thank you for reading and adhearing to our guidelines!

Love,
Pammie

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