For all custom orders, please allow an estimated lead time of at least 1 to 2 weeks for your item(s) to be ready (not including delivery time).

To make it easier for you to estimate, simply add 14 days to the date you’ve placed your order and made payment. That would be the estimated latest date your item(s) will be ready. Please allow 1 to 3 working days difference for delivery.

Apologies that we’re unable to provide an exact date that you’ll receive your item as delivery is out of our control. We will try our best to complete orders as soon as possible.

Thank you for your understanding.

Yes, we do accept urgent orders on a case by case basis and depending on our availability (surcharge may be applicable).

Please DM us on IG / WhatsApp us to discuss further.

However, do note that a custom-made product would still require at least 2 days to be completed. As the custom crafts would require multiple steps from designing, to glazing, to curing time, to sanding the sharp edges, if any.

Here at Pammie Crystals, we use high quality, crystal clear resin that is 100% non-toxic and low-odour. However, please note that they are non-food safe resins hence please do not use them as plates for food.

Overtime, resins might turn yellowish and lose its glossy-finishing. To care for your resin tray, simply

- Avoid placing it under direct sunlight

- Avoid contact with harsh chemicals such as perfumes and alcohol

You may use a soft cloth with room temperature water to clean it.

Absolutely! The shakers are suitable to be used as Pet Tags 🐾

Ensuring the safety of your pets is our top priority. Please take necessary safety precautions.

Precautions: Keep a close eye on pets wearing shaker tags due to potential choking hazards from the shaker or its contents. The shakers are fragile in general - risking breakage if dropped / bumped against hard surfaces / excessive biting.

There are 2 ways you can choose your crystals:
- by your favourite color combination
- by intentions (what you want to achieve / get rid of) *recommended way*

Do let us know if you’ve any color preference / specific intentions (eg: finding love, protection against negativity) and we will try to recommend you crystals that are suitable.

Some crystals are not recommended to be put together (eg: carnelian and aquamarine). We will always look through and ensure that crystals that are put together in the tray do not clash.

You may read up about crystal benefits here.

The trays can be used to put crystals, candles, keys, coins, accessories, watches, glasses, make up products, beauty products, or almost any item that can fit in - except for food & cigarettes. Our resin is non-toxic however, it is not a food-safe resin.

It is our signature ombré color linings that you can choose to add on to the rims of the trays / shakers / photo frame. We will match the lining colors with the colors of the crystal that you choose 🌈

Yes we do! Chat with us to share how you would like your tray to be designed and we will try our best to make it work 💯 (additional charges applicable)

We strive to use high quality crystals for our custom products hence, we’ve spent months sourcing from local sellers and China suppliers that passes our quality check. Most of our crystal chips are from local IG shops that we trust, also to #supportlocal 💕

Currently we have over 20+ types of crystals for you to choose from. However, if you’re looking for a specific type of crystal, do let us know and we’ll try to source for it.